Exchanges & Refund Policy
By ordering from this website, you agree to the following policy:
EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:
All sales transactions are final. We’d like to inform customers that all changes to orders must be made known to us via email within 24 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore. All order cancellations are subjected to a cancellation fee of USD$5.00. However, if the order has already been dispatched, we are unable to cancel your order anymore.
If you would like to return or exchange your purchase, please get in touch with us via email for return/exchange instructions within 7 days from the time the parcel is delivered to you. Returned items must be in original condition & packaging.
Please note, we do not cover for the return shipping cost. Customers will be responsible for the return shipping cost. Please ensure returned item is shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. If a returned parcel is lost in transit, Sleep Knights should not be held accountable.
Due to the nature of the certain goods, we are unable to accept Returns & Exchanges.
If you receive a faulty, damaged or defective item you must immediately advise us via email within 72 hours of product receipt with evidence of product damage (by means of photos or videos). Upon inspection of evidence, a decision will be made to offer a replacement.
We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with one of our friendly team member at firstname.lastname@example.org with questions on our products.